We allow updates including changes or cancellation within one (1) hour of placing your order. After that time, it is sent to our warehouse to be picked and adjustments can no longer occur. Please reach out to us at orders@bluewrenfragrance.com for assistance with changes or cancellations.
Frequently Asked Questions
Have questions? We have answers!
ORDERS
PRODUCTS
REWARDS
Can I change or cancel my order?
What do I do if my order is damaged?
We can replace your missing, incorrect, or damaged items within 7 days of purchase. Please check your order as soon as possible.
If anything is missing or incorrect from your order, please email orders@bluewrenfragrance.com. Please be sure to include your order number and a list of the items. Note: we can only reship to the address on the original order.
If your order is damaged, please take photos of the item(s), the box, and the label(s). Email those to us at orders@bluewrenfragrance.com. We will ship a replacement to the original shipping address.
If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.
How do I become tax exempt?
If you are tax exempt and have a valid state permit/state tax ID, please send that to tax@bluewrenfragrance.com Please allow 2-4 business days for your exemption to be updated. You will receive an email from us upon completion. Any orders placed prior to being notified that your exemption is completed, can not be refunded tax.
Do you allow returns?
We guarantee the safety and purity of all of our materials. This means that we are unable to accept returns.
Do you offer bulk pricing?
If you need a size larger than we offer on the website, email customorders@bluewrenfragrance.com
How long does it take to ship my order?
Our processing time is usually 1-4 business days, not including holidays and weekends. During the holiday season it can be up to 2-8 business days. If you have a question about current times, email us at info@bluewrenfragrance.com
How do I request product documents?
IFRA: Certificates are available on the product pages.
Are your products "clean"?
Our products are always phthalate free, Proposition 65 compliant and never tested on animals.
Proposition 65: Proposition 65 entitles California residents to specific warnings in regard to products that contain chemicals known to cause cancer, birth defects, or other reproductive harm. For more information on Proposition 65, click here.
What is our rewards program?
Our Rewards Program is an exclusive loyalty system designed to enhance your shopping experience. Earn points through purchases and special activities, then redeem them for discounts, exclusive products, and VIP benefits. It's our way of saying thank you for your continued support.
How do I become a member?
Membership is automatic and completely free! Simply create an account or place your first order, and you'll instantly become part of our rewards community. No additional sign-up steps required.
How can I track my rewards and tier status?
Your rewards dashboard provides a complete overview of your points balance, tier status, and available benefits. Visit the "Rewards" section to view your points history, redeem rewards, or check your progress towards the next tier level.
How do I advance to higher rewards tiers?
Advancing through our VIP tiers is simple: earn points through purchases and program activities. Each tier has specific point requirements, and your progress is clearly displayed in your rewards dashboard. The more you engage with our program, the faster you'll unlock premium benefits.
Do my reward points expire?
Your reward points are yours to keep indefinitely. There's no expiration date, giving you complete flexibility to save and redeem your points whenever you choose. We believe in rewarding your loyalty on your terms.
ORDERS
Can I change or cancel my order?
We allow updates including changes or cancellation within one (1) hour of placing your order. After that time, it is sent to our warehouse to be picked and adjustments can no longer occur. Please reach out to us at orders@bluewrenfragrance.com for assistance with changes or cancellations.
What do I do if my order is damaged?
We can replace your missing, incorrect, or damaged items within 7 days of purchase. Please check your order as soon as possible.
If anything is missing or incorrect from your order, please email orders@bluewrenfragrance.com. Please be sure to include your order number and a list of the items. Note: we can only reship to the address on the original order.
If your order is damaged, please take photos of the item(s), the box, and the label(s). Email those to us at orders@bluewrenfragrance.com. We will ship a replacement to the original shipping address.
If a package is sent to an incorrect address and returned to us, you are responsible for the cost to ship it again.
How do I become tax exempt?
If you are tax exempt and have a valid state permit/state tax ID, please send that to tax@bluewrenfragrance.com Please allow 2-4 business days for your exemption to be updated. You will receive an email from us upon completion. Any orders placed prior to being notified that your exemption is completed, can not be refunded tax.
Do you allow returns?
We guarantee the safety and purity of all of our materials. This means that we are unable to accept returns.
Do you offer bulk pricing?
If you need a size larger than we offer on the website, email customorders@bluewrenfragrance.com
How long does it take to ship my order?
Our processing time is usually 1-4 business days, not including holidays and weekends. During the holiday season it can be up to 2-8 business days. If you have a question about current times, email us at info@bluewrenfragrance.com
PRODUCTS
How do I request product documents?
IFRA: Certificates are available on the product pages.
Are your products "clean"?
Our products are always phthalate free, Proposition 65 compliant and never tested on animals.
Proposition 65: Proposition 65 entitles California residents to specific warnings in regard to products that contain chemicals known to cause cancer, birth defects, or other reproductive harm. For more information on Proposition 65, click here.
REWARDS
What is our rewards program?
Our Rewards Program is an exclusive loyalty system designed to enhance your shopping experience. Earn points through purchases and special activities, then redeem them for discounts, exclusive products, and VIP benefits. It's our way of saying thank you for your continued support.
How do I become a member?
Membership is automatic and completely free! Simply create an account or place your first order, and you'll instantly become part of our rewards community. No additional sign-up steps required.
How can I track my rewards and tier status?
Your rewards dashboard provides a complete overview of your points balance, tier status, and available benefits. Visit the "Rewards" section to view your points history, redeem rewards, or check your progress towards the next tier level.
How do I advance to higher rewards tiers?
Advancing through our VIP tiers is simple: earn points through purchases and program activities. Each tier has specific point requirements, and your progress is clearly displayed in your rewards dashboard. The more you engage with our program, the faster you'll unlock premium benefits.
Do my reward points expire?
Your reward points are yours to keep indefinitely. There's no expiration date, giving you complete flexibility to save and redeem your points whenever you choose. We believe in rewarding your loyalty on your terms.